Refund policy

Return Policy

Because all of our items are custom-made to order, we do not accept returns or exchanges.

Custom & Personalized Items

Each item is created specifically for you based on the selections and personalization details you provide at checkout. For this reason, all sales are final once an order has been placed.

Damaged or Defective Items

We take pride in the quality of our products. If your item arrives damaged or defective, please contact us within 48 hours of delivery with:

  • Your order number

  • A clear photo of the issue

We will gladly review the issue and, if approved, provide a replacement or store credit at our discretion.

Incorrect Orders

If we make an error on your order (wrong item, design, or personalization that does not match your order confirmation), please contact us within 48 hours of delivery, and we will make it right.

Non-Returnable Situations

We cannot offer returns, refunds, or exchanges for:

  • Custom or personalized items

  • Spelling errors or incorrect information provided by the customer

  • Color variations due to screen settings

  • Change of mind or ordering the wrong item

Order Cancellations

Orders begin processing quickly. Cancellations are not guaranteed and must be requested within 24 hours of purchase. Once production has started, orders cannot be canceled.

Contact Us

If you have any questions before placing your order, we encourage you to contact us — we’re happy to help ensure you order with confidence.

Etchedin5@gmail.com